Claims & Return

How to Proceed with your Claims and Returns

We aim to make the claims and return process as smooth and efficient as possible for both parties. Below, you’ll find all the necessary information on how to proceed if you experience any issues with any of our products.

Who does our claims procedure apply to?

Our claims procedure applies to the following types of claims:

  • Transport damage: damage that has occurred during transportation or delivery of the goods.
  • Incorrect or missing items: items that are missing from the delivery or items that were picked incorrectly.
  • Manufacturing defects or defect products: products that have defects or do not function as intended.
  • Incorrect deliveries: products delivered that do not correspond to your purchase order.
  • Incorrect orders: products ordered incorrectly by the customer.

To ensure that your claim can be processed as efficiently as possible, please provide the relevant order number and a clear description of the issue. Where applicable, please also include photos or other documentation of the damage or defect.

It is important to distinguish between private consumers and business customers, as different legislation applies:

  • Private consumers are protected under the Norwegian Consumer Purchases Act 
  • Business customers are subject to the Norwegian Sale of Goods Act.
How do you submit a claim?

To ensure that your claim is processed quickly and correctly, please make sure that you provide all the necessary information.

If your claim concerns goods with a total value exceeding NOK 5,000, you must complete our claims form. You can either request the form from us or complete it yourself by download our complaint form from the button below.

Complaint Form
When can you submit a claim?

Your claim must be submitted within a reasonable period of time after the defect is discovered.

The applicable time limit may vary depending on the type of customer and the product concerned.

For example, a distributor or reseller may not discover a defect until the product has been sold on to the end customer.

Processing claims

We process claims as quickly as possible.

To ensure a smooth and efficient process for both parties, please provide:

  • Photos of the damage or defect.
  • A brief description of what happened.
  • The product, if requested, returned to us.

We will assess the claim and determine the appropriate solution. Depending on the circumstances, this may include sending a replacement product or issuing a credit note.

Return Policy

Products that have been ordered incorrectly cannot be returned.

  • Customers are responsible for checking the order confirmation before the order is placed.
  • All returns must be approved by us in advance.
  • Unauthorised returns will not be credited.
Get your claim payment

A credit note without returning the goods can only be issued once the claim has been approved.

If a return is required, a credit note will be issued once the goods have been received, inspected and approved by us.

Do you have any questions or need assistance?

Please feel free to contact us – we are happy to help!